Privacy Policy

This website is operated by Unlockd Group Ltd, trading as Craft Studios, a company registered in England and Wales under company number 17010163. Our registered office is at Ground Floor Southway House, 29 Southway, Colchester, Essex, England, CO2 7BA.

We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

When you submit an enquiry through our contact form, we collect your name, email address, telephone number (if provided), and the content of your message.

We may also collect technical data automatically when you visit our site, including your IP address, browser type, pages visited, and time spent on pages. This is collected via cookies and similar technologies — see our Cookie Policy for details.

We use the information you provide to respond to your enquiry and communicate with you about potential projects. We do not use your data for unsolicited marketing without your consent.

Technical and analytics data is used to understand how visitors use our site and to improve its performance and content.

We process your enquiry data on the basis of legitimate interests — specifically, responding to a business enquiry you have initiated. Where we rely on your consent (for example, for analytics cookies), you may withdraw that consent at any time.

We retain enquiry data for up to 24 months from the date of your initial contact, or for as long as is necessary to fulfil the purpose for which it was collected. After this period, data is securely deleted.

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist us in operating our website and business (such as email delivery services), under strict data processing agreements.

We may disclose your data if required to do so by law or in response to valid requests by public authorities.

Our website uses cookies to improve your experience and to help us understand how the site is used. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict our processing; and request data portability.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or by post at our registered address above.